COVID-19 (CORONAVIRUS) SPECIFIC FAQs
Can I still shop?
For the health and safety of our community, the Bermuda government has issued a shelter in place until Saturday 2nd May. During this time, all shipping services have been suspended for non-essential items.
However, you can continue to shop and we will deliver your order as soon as the shelter in place is lifted and shipping services resume. Simply add your chosen items to your basket and check-out as usual and we will notify you as soon as your order is able to ship.
If you have any questions at all, please do not hesitate to get in touch by email on firstname.lastname@example.org
Why is my order delayed?
In relation to the shelter in place issued in Bermuda, all shipping services have been suspended for non-essential items. We appreciate your patience and understanding as we navigate through these uncertain times and we will notify you by email when your order is able to ship. Should you prefer to cancel your order, you may do so any time for a full refund up until your order is shipped.
What level of sun protection do FACTOR suits provide?
Our suits are rated at UPF 50+. This is the highest UPF rating available, blocking 98%+ of UVA & UVB rays.
What is UPF?
UPF stands for 'Ultraviolet Protection Factor' and indicates how much of the sun's ultraviolet radiation (UV rays) are absorbed by the fabric. A fabric with a rating of UPF 50+ will allow only 1/50th of the sun's UV rays to pass through to your skin. This means the fabric will reduce your skin's UV radiation exposure significantly, blocking 98%+ of UV radiation.
What are UVA and UVB rays?
The sun damages your skin through different types of ultraviolet radiation. There are two main types of UV rays. UVA rays penetrate the skin deeply and are responsible for aging your skin resulting in wrinkles, hyper pigmentation, reduced skin elasticity, the degradation of skin texture, and many other signs of skin aging. UVB rays are responsible for burning your skin, and are the primary cause of skin cancers.
How does SPF differ from UPF?
SPF stands for 'Sun Protection Factor' and is used for rating sunscreen. SPF measures sunscreen protection from UVB rays. SPF does not measure how well a sunscreen will protect from UVA rays which are also damaging.
What advantages does UPF have over SPF?
UPF fabrics offer consistent physical protection against UVA & UVB rays while SPF sunscreens offer limited, topical protection. The advantage of physical UPF protection is that it does not wash off or require numerous applications like sunscreen. UPF is also more environmentally friendly, reducing the amount of chemicals in the ocean and damage to sea life to which many sunscreen chemicals contribute.
How is UPF fabric different from 'normal' fabric?
Not all clothing is created equal in terms of sun protection. The tightness of the weave, the weight, type of fiber, color and amount of skin covered all affect the amount of sun protection that fabrics provide. For example, a basic white cotton t-shirt generally provides a low level of protection from the sun with an average of UPF 5, which is further reduced when wet.
What level of skin coverage do FACTOR suits provide?
Our collection offers a range of different levels of skin coverage from our fully covered Bateau neck silhouette to our moderately covered Plunge neck silhouette in effort to offer a wide range of wardrobe flexibility, styling options and levels of sun protection.
Studies show one of the areas of the body most prone to sun damage and skin cancers is the back which is fully covered in all FACTOR styles. To ensure the highest level of sun protection in all of our suits, we recommend that you apply a minimum 30 SPF sunscreen to any sun exposed skin and practice safe sun.
We also recommend pairing our suits with our coordinating head wraps to offer additional protection to your forehead and ears, extra sensitive areas highly prone to sun exposure and sunburn.
How do FACTOR suits help to fight aging of the skin?
Sun-related aging of the skin is avoidable. Sun exposure is responsible for most of the visible aging of the skin, far more than all other factors combined. UV rays are the primary cause of wrinkles, hyper pigmentation, reduced skin elasticity, the degradation of skin texture, and many other signs of skin aging. FACTOR suits offer a high physical barrier against sun-related aging to the skin, ultimately helping to keep your skin looking its best.
What is sustainable fashion?
Sustainable fashion is a part of the growing design philosophy and movement towards environmental and social sustainability, the goal of which is to create a system which can be supported indefinitely in terms of human impact on the environment and social responsibility.
What fabric is used to make FACTOR suits?
Our collection is made from a luxurious Lycra, imported from Italy. This is a sustainable techno-fabric that is elegant, soft and breathable with a generous amount of stretch to firmly sculpt the body while providing a high UPF of 50+.
What makes FACTOR suits sustainable?
The sustainable techno-fabric used by FACTOR is a regenerated fabric, derived from recycled fishing nets, turning waste problems into fashion solutions.
What other efforts are made by FACTOR to support sustainability?
We have also designed all of our packaging from recyclable paper, with sustainability in mind.
How can I transition my FACTOR garment from swimwear to ready-to-wear?
Our collection is designed to offer a wide range of wardrobe flexibility and styling options. Simply remove the belt and style as a bodysuit, effortlessly transitioning from swimwear to ready-to-wear.
How do FACTOR suits fit?
Since all fabrics are prone to stretching when wet, our collection is designed for a firm fit, sculpting the body in the most flattering way both in and out of the water. With this in mind, please take care when slipping in and out of your suit. Complete fitting details can be found on our 'Fitting' page, link below.
Do FACTOR suits offer support to the bust?
While our suits do not offer specific bust support in terms of an internal support/bra, our fabric offers a generous amount of stretch and our suits are made for a firm fit, providing moderate support to the average bust.
What is seamless construction?
Seamless construction is a unique and luxurious method of sewing a garment with fewer visible seams. This adds to the comfort of the garment allowing the fabric to lay flat at the edges, fitting like a second skin.
Where are FACTOR suits made?
Our collection is inspired in Bermuda and made in LA.
How do I care for my FACTOR suit?
To keep your suit looking gorgeous, please follow our care instructions;
- Avoid any rough surfaces such as pool edges
- Avoid direct contact with sunscreens, deodorants, make-up and perfume
- Avoid excess contact with harsh chemicals found in saunas, spas and pools
- Hand rinse in cold, fresh water immediately after use
- Wash by hand with delicate clothing wash
- Remove excess water and dry without delay
- Lay flat to dry out of direct sunlight
- Do not soak, bleach or dry-clean
- Do not spin or tumble dry
- Do not iron
Does FACTOR ship internationally?
We ship from Bermuda to all international destinations for a flat rate of $30.
Will there be additional taxes and duties due on my parcel?
Some countries charge taxes and duties on parcels arriving from international destinations such as Bermuda for which the customer is responsible. Please contact your local authorities to clarify the specifics for your particular country regarding parcels arriving from Bermuda.
How soon will I receive my order?
We aim to send your order from Bermuda within 2 working days. While we cannot guarantee a delivery date, most orders are then received within 5 working days.
Do you offer rush shipping?
Expedited shipping can be organized by special arrangement. Please contact us to discuss your requirements and receive a quote. Complete contact details can be found on our 'Contact' page, link below.
Do you accept returns?
In order to maintain environmentally responsible and reduce our carbon footprint, we have made every effort to provide as much detail as possible on our product pages and fitting guide. Our hope is that this will reduce the frequency of returns and therefore related impact on the environment. If you require further assistance with style or fitting advice or have any other questions, please feel free to connect with our live concierge service when live chat is enabled or email us on email@example.com
We accept returns within 14 days from the date of your invoice, provided the items meet all of the guidelines outlined in our Returns Policy. Return shipping costs are the responsibility of the customer. Complete return details can be found on our 'Returns' page, link below.
Do you offer refunds?
If accepted for return, we offer refund via the original method of payment. Refunds will equal the balance of the value of your returned items, less original outbound shipping costs, less a 10% restocking fee on the value of the items accepted for return. Complete refund details can be found on our 'Returns' page, link below.
Do you offer exchanges?
We do not have the capacity to offer exchanges at this time.
Can I purchase FACTOR in stores?
Our collection is currently offered online exclusively via our web shop and in-store at two locations in Bermuda; Resort Life & Style boutique at Hamilton Princess Hotel and Regali boutique at Rosewood Bermuda. Complete stockist details can be found on our 'Stockists' page, link below.
If you have any further questions we have not addressed above, please contact us directly.
Complete contact details can be found on our 'Contact' page, link below.